New research suggests that chatbots still don’t measure up to humans when it comes to connection and well-being.

Millions of children have adopted AI chatbots as constant companions. Experts warn of real dangers — but also some benefits.

As AI chatbots powered by large language models (LLMs) become better at mimicking human connection, more and more users are falling down extremely weird rabbit holes. Case in point, new research ...

What Is a Hotel Chatbot? A hotel chatbot is an AI-powered conversational software tool designed specifically for the h ...

A version of this essay first appeared on the website of the U.S. PIRG Education Fund. With the rise of ChatGPT and social media companies like Snapchat and Instagram integrating AI chatbots into ...

To increase employees' knowledge and use of healthcare benefits, more education is required. Brokerage firm Nava Benefits wants to help benefit leaders prioritize this with a new AI chatbot that takes ...

Two studies put ChatGPT, Gemini and others to the test on questions of health. In one, they got almost half the answers wrong ...

This morning Sensely, an artificial intelligence chatbot that helps users navigate insurance benefits, announced a $15 million raise. The latest funding round was led by Aflac Corporate Ventures with ...

A new study confirms that chatbot empathy backfires in customer service. Instead of calming frustrated customers, it triggers a negative response that makes the experience feel even worse.